Adobe is an American multinational software company headquartered in San Jose, California.
NodeJsRedisBackboneJSPaperJs
The Challenge
Adobe wanted to roll out a Journey Mapping tool for the Product Development team with the purpose of improving the customer experience for an expanding number of touchpoints for Adobe products.
The Solution
Tango created the Journey Mapping tool by rendering and parsing an excel file into dynamic multiple 2D graphs using HTML canvas in Javascript.
Frontend architecture built in BackboneJS using Event Driven Development to support the drawing of multiple maps and the ability to switch between them easily.
Syncing O365 Microsoft spreadsheet against our Journey Mapping tool in real time.
Implemented a caching strategy built in Redis and NodeJS for the parsed files.
The Impact
Adobe’s UX team was able to get feedback from various teams involved in the development of Adobe products in real time.
Helped Product teams improve the overall customer experience.
This resulted in faster and more customer-facing product development efforts.
